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Portrait Ignacia Orellana

Ignacia Orellana – Lead designer, GDS

Ignacia Orellana is a service designer at the Government Digital Service (GDS). She has worked with the Services Communities team, supporting departments collaborate around services.

Service landscape maps – a tool for mapping public services

Posted by: and , Posted on: - Categories: Service transformation, Tools, methods and techniques
Two people adding sticky notes to a large print of a service landscape map

This blog post describes how a service landscape map helps you build a collective understanding of government offerings in a larger service area and how to create one.

How to set up a service community for success – things we’ve learned

Posted by: , Posted on: - Categories: Service community, Service transformation
A group of four people standing in front of a wall with service landscape maps on the wall

At GDS we want to help all of government collaborate as effectively as possible on services. One of the ways we’ve been doing this is by establishing work on Service Communities. Here is a step-by-step guide to setting up your Service Community and making it sustainable.

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This blog is for people who are transforming services all across the public sector, from local to central government and from all professions. We want to provide a platform to highlight the significant work that has been done and is taking place.

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