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Service assessments

Service assessments improvements: Understanding the Standard

Leighton Mitchell – Senior user researcher, GDS and Sanjay Poyzer – Service designer, GDS, 5 November 2019 - Service assessments, Service Standard

This second of 3 posts on improvements to service assessments focusses on what we’re doing to make sure assessors and service teams have a consistent understanding of updated Service Standard. It introduces assessor forums and the ‘Private Beta’ for the Standard.

Service assessments improvements: fixing the basics

Leighton Mitchell – Senior user researcher, GDS and Sanjay Poyzer – Service designer, GDS, 24 October 2019 - Service assessments, Service Standard

The service assessments service is one of the largest services that GDS offers to the rest of government. Leighton Mitchell and Sanjay Poyzer looked at the operational efficiency of the current process and fixing the basics before putting themselves in a position to measure efficiency and success in a meaningful way.