Portrait of Peter Bishop

Dr Peter Bishop – Director for Digital & Customer Services, Birmingham City Council

Dr Peter Bishop is the Director for Digital and Customer Services at Birmingham City Council.

Does technology outsourcing still have a role in the public sector?

Posted by: , Posted on: - Categories: New lenses and perspectives, Service transformation
Dr Peter Bishop standing on stage after a talk listening to a question of a member of the audience, holding a microphone

As part of a significant insourcing effort, Birmingham City Council transitioned 350 employees and brought £55m of technology spend under direct council management. In this blog post, the council’s Director for Digital & Customer Services, Dr Peter Bishop, reflects on the changing role of outsourcing.