Does technology outsourcing still have a role in the public sector?
Posted by:
Dr Peter Bishop – Director for Digital & Customer Services, Birmingham City Council, Posted on:
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Categories:
New lenses and perspectives, Service transformation
As part of a significant insourcing effort, Birmingham City Council transitioned 350 employees and brought £55m of technology spend under direct council management. In this blog post, the council’s Director for Digital & Customer Services, Dr Peter Bishop, reflects on the changing role of outsourcing.