Not meeting the Service Standard doesn’t mean you failed

Posted by: and , Posted on: - Categories: Service assessments, Service Standard
A sticker with the Crown symbol saying ‘ASSESSOR – Digital Service Assessments’ on a white notebook

Service assessments ensure that a digital service is meeting the points of the Service Standard. But there have been times when services have not met the standard. That doesn’t mean failure. This blog post discusses the opportunities and support available for service teams.

Service demos: how to tell the story of your service

Posted by: , Posted on: - Categories: Service assessments, Tools, methods and techniques
A laptop on a desk next to a pile of fresh sticky-notes; its screen shows guidance from the GOV.UK Service Manual on ‘What happens at a service assessment’ from the ‘Service assessments and pllying the Service Standard’ section

As part of service assessments, teams are asked to give an overview of the service they have developed and walk the assessor panel through the user journey. In this blog post, senior interaction designer Vicky Teinaki shares how to prepare a compelling service demo.