Blog Services in government

Organisations:: Civil Service

Search results for services week

Transforming the ‘Request a bin’ service at West Berkshire Council

Dilan Saujani – Economist, GDS and Phil Rumens – Digital services manager, West Berkshire Council, 4 August 2020 - Metrics and measurement, Service transformation

To redesign its Request a bin service end-to-end, a West Berkshire Council team worked with three departments, the waste contractor and a digital supplier. This blog post describes how strong collaboration led to measurable outcomes and benefits for citizens and government.

Service assessments improvements: fixing the basics

Leighton Mitchell – Senior user researcher, GDS and Sanjay Poyzer – Service designer, GDS, 24 October 2019 - Service assessments, Service Standard

The service assessments service is one of the largest services that GDS offers to the rest of government. Leighton Mitchell and Sanjay Poyzer looked at the operational efficiency of the current process and fixing the basics before putting themselves in a position to measure efficiency and success in a meaningful way.