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Portrait Manuel-Rodriguez-Knapik

Manuel Rodriguez-Knapik – Digital engagement manager, GDS

We’re changing the way we do service assessments to support coronavirus related services

A person writing a COVID-19 services peer review discussion report on a laptop computer, on the screen a headline reads: 1. Understand users and their needs (Point 1)

In recent weeks, we have seen a surge in government activity needing services to be launched at very short notice. So we created a condensed version of service assessments to make sure services are still secure, resilient and accessible, focusing on the riskiest factors to launch.

How to run a remote service assessment

A laptop screen showing a remote service assessment taking place via video conference software with various people dialled in looking at a shared presentation headlined ‘How we fit into the service line’

The Standards Assurance Service Team at the Government Digital Service has adapted to running service assessments remotely. Here is our advice on how to make sure the remote service assessment works well.