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Service Standard

How to run a remote service assessment

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A laptop screen showing a remote service assessment taking place via video conference software with various people dialled in looking at a shared presentation headlined ‘How we fit into the service line’

The Standards Assurance Service Team at the Government Digital Service has adapted to running service assessments remotely. Here is our advice on how to make sure the remote service assessment works well.

Service assessments improvements: Understanding the Standard

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An assessor forum: Two people sitting at a table with two documents in front of them reading “Solve a whole problem for users” and “We think there are four interlinked parts to point 2. By the end of alpha, your team should be able to explain…”; another person is sitting opposite of them in a hot chair, responding to their questions

This second of 3 posts on improvements to service assessments focusses on what we’re doing to make sure assessors and service teams have a consistent understanding of updated Service Standard. It introduces assessor forums and the ‘Private Beta’ for the Standard.

Service assessments improvements: fixing the basics

Posted by: and , Posted on: - Categories: Service assessments, Service Standard
A person writing a service assessment report on their laptop; the top headline says: understand user needs

The service assessments service is one of the largest services that GDS offers to the rest of government. Leighton Mitchell and Sanjay Poyzer looked at the operational efficiency of the current process and fixing the basics before putting themselves in a position to measure efficiency and success in a meaningful way.

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