Transforming the flood service: responding to users
Posted by:
Silvia Grant – Senior user researcher, Department for the Environment, Food, and Rural Affairs, Posted on:
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Categories:
Service design, Service transformation
Over the past few years, the team behind the flood information service have made their offering more user-centred by designing it end-to-end, front-to-back, and for every channel. In this blog post, senior user researcher Silvia Grant shares what the service transformation looked like.