Transforming the ‘Request a bin’ service at West Berkshire Council
Posted by:
Dilan Saujani – Economist, GDS and Phil Rumens – Digital services manager, West Berkshire Council, Posted on:
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Categories:
Metrics and measurement, Service transformation
To redesign its Request a bin service end-to-end, a West Berkshire Council team worked with three departments, the waste contractor and a digital supplier. This blog post describes how strong collaboration led to measurable outcomes and benefits for citizens and government.