Transforming the ‘Request a bin’ service at West Berkshire Council
![A woman’s hand holding a smartphone with the digital service interface of West Berkshire Council’s Request a bin or recycling container service](https://services.blog.gov.uk/wp-content/uploads/sites/231/2020/08/Request-a-bin-West-Berkshire-Council-service-design-620x413.jpg)
To redesign its Request a bin service end-to-end, a West Berkshire Council team worked with three departments, the waste contractor and a digital supplier. This blog post describes how strong collaboration led to measurable outcomes and benefits for citizens and government.