Skip to main content
Blog Services in government
Organisations:
Civil Service
Portrait Leighton Mitchell

Leighton Mitchell – Senior user researcher, GDS

Service assessments improvements: Understanding the Standard

Posted by: and , Posted on: - Categories: Service assessments, Service Standard
An assessor forum: Two people sitting at a table with two documents in front of them reading “Solve a whole problem for users” and “We think there are four interlinked parts to point 2. By the end of alpha, your team should be able to explain…”; another person is sitting opposite of them in a hot chair, responding to their questions

This second of 3 posts on improvements to service assessments focusses on what we’re doing to make sure assessors and service teams have a consistent understanding of updated Service Standard. It introduces assessor forums and the ‘Private Beta’ for the Standard.

Service assessments improvements: fixing the basics

Posted by: and , Posted on: - Categories: Service assessments, Service Standard
A person writing a service assessment report on their laptop; the top headline says: understand user needs

The service assessments service is one of the largest services that GDS offers to the rest of government. Leighton Mitchell and Sanjay Poyzer looked at the operational efficiency of the current process and fixing the basics before putting themselves in a position to measure efficiency and success in a meaningful way.

Related content and links

About this blog

This blog is for people who are transforming services all across the public sector, from local to central government and from all professions. We want to provide a platform to highlight the significant work that has been done and is taking place.

Find out more or submit an idea

Categories

Sign up and manage updates

Recent Posts

Comments and moderation

Read our guidelines