Not meeting the Service Standard doesn’t mean you failed
Posted by:
Clara Songaila – Senior Assurance Support Lead, GDS and Raquib Ahasan – Digital Engagement Manager, GDS, Posted on:
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Categories:
Service assessments, Service Standard
Service assessments ensure that a digital service is meeting the points of the Service Standard. But there have been times when services have not met the standard. That doesn’t mean failure. This blog post discusses the opportunities and support available for service teams.