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Help shape Services Week 2020

Three posters announcing Services Week 2020. They say: 3 Feb to 7 Feb; the key to digital transformation is better services; and take part in Services Week 2020

Back in January this year, we ran the first-ever Services Week – a series of cross-government events that looked at how we can work together to deliver end-to-end, user-focused services. From 3 to 7 February 2020, we will run Services Week 2020 and we want you to be a part of it.

We’re changing the way we do service assessments to support coronavirus related services

A person writing a COVID-19 services peer review discussion report on a laptop computer, on the screen a headline reads: 1. Understand users and their needs (Point 1)

In recent weeks, we have seen a surge in government activity needing services to be launched at very short notice. So we created a condensed version of service assessments to make sure services are still secure, resilient and accessible, focusing on the riskiest factors to launch.

What we’re doing to make the Service Manual community-led

A laptop screen showing a web page on contacting the Service Manual and Service Standard team

In this blog post, the team behind the Service Manual gives an update on their work and how they collaborate with cross-government communities.

Does technology outsourcing still have a role in the public sector?

Dr Peter Bishop standing on stage after a talk listening to a question of a member of the audience, holding a microphone

As part of a significant insourcing effort, Birmingham City Council transitioned 350 employees and brought £55m of technology spend under direct council management. In this blog post, the council’s Director for Digital & Customer Services, Dr Peter Bishop, reflects on the changing role of outsourcing.